HOW TO RETURN
RETURN – HOW TO DO IT
YOU HAVE UP TO 30 DAYS FROM THE ORDER DATE TO RETURN YOUR ITEM.
JUST MAKE SURE IT’S UNUSED, WITH ALL TAGS AND HANG TAGS INTACT – AND IN THE ORIGINAL PACKAGING.
STEP-BY-STEP:
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GO TO THE RETURN PORTAL: HTTPS://BLKLAB11.FLOATANALYTICS.COM/
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ENTER YOUR ORDER NUMBER AND EMAIL (E.G. #BLK202000 OR #EXC202000).
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TELL US BRIEFLY WHY YOU’RE RETURNING THE ITEM.
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CHECK YOUR EMAIL FOR A QR CODE. SHOW IT AT YOUR NEAREST GLS PARCEL SHOP – THEY WILL PRINT THE LABEL FOR YOU.
REMEMBER TO GET A RECEIPT – IT’S YOUR PROOF THAT THE PACKAGE HAS BEEN SENT.
REFUND
WHEN WE RECEIVE YOUR RETURN, WE’LL TRANSFER THE MONEY BACK TO THE PAYMENT CARD YOU USED.
FOR RETURNS, A FEE OF DKK 49 WILL BE DEDUCTED FOR HANDLING AND SHIPPING COSTS.
REFUNDS ARE USUALLY PROCESSED WITHIN 2–9 BUSINESS DAYS – AND THE MONEY GOES DIRECTLY TO YOUR ACCOUNT OR CHOSEN PAYMENT METHOD.
EXCHANGE?
NEED ANOTHER SIZE, COLOR, OR STYLE? NO PROBLEM, WE’VE GOT YOU!
EXCHANGES ARE QUICK, EASY, AND COMPLETELY FREE THROUGH THE BLK.LAB11 EXCHANGE PORTAL.
JUST GO TO HTTPS://BLKLAB11.FLOATANALYTICS.COM/ AND FOLLOW THE
INSTRUCTIONS. EASY, FAST, AND FREE FOR YOU!